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North Carolina Payer Contact Information

Updated

Medicaid Payers

  • Aetna Better Health of North Carolina
    • 📞 Provider Support Phone: 1-855-878-8941
    • 📧 Email: NCProviderServices@aetna.com
    • 🌐 Website: www.aetnabetterhealth.com
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 6:00 PM
  • Alliance Health
    • 📞 Provider Support Phone: 1-800-510-9132
    • 📧 Email: provider.relations@alliancehealthplan.org
    • 🌐 Website: www.alliancehealthplan.org
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 5:00 PM
  • AmeriHealth Caritas North Carolina
    • 📞 Provider Support Phone: 1-800-708-1681
    • 📧 Email: ProviderSupport@amerihealthcaritasnc.com
    • 🌐 Website: www.amerihealthcaritasnc.com
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 6:00 PM
  • Carolina Complete Health
    • 📞 Provider Support Phone: 1-866-578-8476
    • 📧 Email: providerrelations@carolinacompletehealth.com
    • 🌐 Website: www.carolinacompletehealth.com
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 5:00 PM
  • NC Medicaid
    • 📞 Provider Support Phone: 1-800-688-6696
    • 📧 Email: Medicaid.nc.gov/contact-us
    • 🌐 Website: www.ncmedicaid.gov
    • 🕒 Support Hours: Monday to Friday, 7:30 AM - 5:30 PM
  • NCTracks
    • 📞 Provider Support Phone: 1-800-688-6696
    • 📧 Email: ncTracksProviderSupport@dhhs.nc.gov
    • 🌐 Website: www.nctracks.nc.gov
    • 🕒 Support Hours: Monday to Friday, 7:30 AM - 5:30 PM
  • Partners Health Management
    • 📞 Provider Support Phone: 1-877-813-1140
    • 📧 Email: ProviderRelations@partnersbhm.org
    • 🌐 Website: www.partnersbhm.org
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 5:00 PM
  • Trillium Health Resources
    • 📞 Provider Support Phone: 1-877-685-2415
    • 📧 Email: providersupport@trilliumhealthresources.org
    • 🌐 Website: www.trilliumhealthresources.org
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 5:00 PM
  • UnitedHealthcare Community Plan
  • Vaya Health
    • 📞 Provider Support Phone: 1-800-689-0902
    • 📧 Email: providersupport@vayahealth.com
    • 🌐 Website: www.vayahealth.com
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 5:00 PM
  • WellCare
    • 📞 Provider Support Phone: 1-877-389-9457
    • 📧 Email: NCProviderRelations@wellcare.com
    • 🌐 Website: www.wellcare.com
    • 🕒 Support Hours: Monday to Friday, 8:00 AM - 6:00 PM

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