Rejection vs Denial

Knowing the difference between a rejection and denial can save you time and confusion when contacting the payer and Checkpoint. Below are some key differences. 

	Rejection	Denial
Claim was accepted by payer?	No	Yes
Will the claims department have the claim on file?	No	Yes
Where do the rejection or denial reasons in CP come from?	Payer	Payer
Which payer department do I contact with questions?	EDI Department	Claims Department
Where are the claims located in CP?	Billing menu-> Billing-> Claim Rejections	Billing menu-> Billing-> ERA Batch Files