Submitting Corrected / Voided / Replacement Claims

Before starting the corrected / void / replacement process the claim number will need to be copied from either the Client Sessions page or the ERA Batch Files page. 

Client Sessions

1. Select Clients Menu.
2. Select the icon for the client session you wish to correct/void.
3. Select the $ for the session you wish to correct/void. 
4. Under the header "Payments" select the to expand the section. 
5. Find the column header "Internal Control #" and copy the number. This is the claim number. 

ERA Batch Files

1. Select Billing menu -> Billing -> ERA Batch Files. 
2. Filter for the ERA at the top, if needed.
3. Select the of the remit the claim is located on. 
4. Under the header "ERA Record" section select the to expand.
5. Find the column header "Internal Control #" and copy the number. This is the claim number. 

Now that the claim number is copied do the following to submit the corrected / voided / replacement claim. 

1.  Go to Billing menu-> Billing-> Claim Batch Files.
2.  Select the .
3. Click on the Correct/Void claim tab.
4. For the "Action" filter choose correct or void.
5.  Filter for the claims you'd like to correct/void.
6.  Paste the Claim #/Internal Control # into the "Payer Claim #" field.
7.  Click "Prepare Correct/Voids".
8. Check to make sure the correct sessions were pulled.
9.  Click "Create File".

*** Corrected/Voided/Replacement claims can only be submitted via Checkpoint if ERAs are being sent to Checkpoint. If you are not receiving ERA files for a payer, please contact us at [e-mail].