Missing ERA Files

Below are some common reasons and resolutions related to missing remittance files. 

Reason: Your organization is billing new insurance. 

Resolution: Anytime your organization starts to bill a new insurance company, contact us at [e-mail] with the payer's name and payer ID so we can establish a remittance connection with the payer. 

Reason: Paperwork for the remittance setup / EDI connection has been submitted but has yet to be approved. 

Resolution: Each payer has a different timeframe for approving the remittance setup. This can range from one week to one month. If you are unsure or want to check the status, please contact us at [e-mail].

Reason: Your organization's NPI or Tax ID changed. 

Resolution: Remittance files or EDI connections are typically set up under your NPI or Tax ID. If your organization's NPI or Tax ID changes, the connection must be re-established for your new NPI or Tax ID. Please contact us at [e-mail] with the name of the payer and payer ID, and we can re-establish the connection. 

Reason: Unknown.

Resolution: If the reasons above do not apply to your organization, please reach out to us at [e-mail] and be sure to include your most recent check date, check amount, and check number from the payer with missing remit files. 

Reason: Missing payments.

Resolution: If you are not receiving direct deposits or physical checks from the payer, please contact them directly. Checkpoint only handles your ERA or remittance setup.