FAQ: Understanding Invoicing for Checkpoint EHR

Q: How is my invoice amount determined?

A: Your invoice is based on the dollar amount of paid claims from your remittance advice that you received the prior month. For example, the total amount of paid claims on remittance advice received in January was $20,000. This means that you will receive an invoice based on $20,000 at the beginning of February. 

Q: Why did my invoice increase/decrease?

A: Your invoice can fluctuate for a few reasons. The most common reasons are:

• Your business is growing! If your business is growing, you are likely receiving more payments from insurance companies. Since your Checkpoint EHR invoice is based on your paid claims, your invoice may increase. 
• Your business is slowing down. Whether intentional or not, your invoice will also decrease if your business starts to slow. 
• We received your remittance advice late. Typically, the payer will send your remittance advice +/-  1-4 days from the payment date. This means if the payment date of the remittance file is 1/30, the payer may not send it until 2/1. This means you would not see the remittance advice reflected on your February invoice but instead on your March invoice. Remember, we invoice for what we received the previous month. 

Q: I received no payments from the insurance companies last month. Why did I receive an invoice?

A: Monthly minimum charges still apply based on your agency's size. These charges cover items like access to Checkpoint EHR software, training, customer support, billing, client data storage, and more.

Q: Where can I see a detailed invoice?

A: Viewing Itemized Invoice

Q: When are invoices generated and due?

A: Invoices are generated monthly between the 1st and 5th and are due on the 15th of each month.

Q: What happens if a payment is unsuccessful?

A: Additional processing and/or late fees will be applied to your account if payment cannot be processed.

Q: What payment methods are accepted?

A: All customers must set up automatic payments to ensure timely payment and avoid late fees.

Q: How are payments processed?

A: Payments are automatically deducted from your bank account on or around the 15th of each month.

Contact Us

If you have questions about your invoice or need assistance, please get in touch with our accounting team:

• Email: [e-mail]
• Phone: [phone], extension 3
• Hours: Monday to Friday, 9:00 AM – 5:00 PM ET

We're here to help ensure a smooth invoicing process!